1371-H Brass Mill Rd, Belcamp, MD / CALL: (443) 327-8667
FREQUENTLY ASKED QUESTIONS
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Find out about everything Kiddie Crusoe! Hot topics include admissions, facility procedures, birthday parties & MORE!
Q: Is there a cost or charge for adults/parents?
A: There is no admission charge for adults/parents entering with a child. However, adults are not allowed admittance into the play arena unless associated with a child currently on premise, no exceptions.
Q: Can I check out or preview the facility without my child?
A: Adults are not allowed admittance into the play arena unless associated with a child currently on premise for the safety of all of our visiting families. To preview the facility, we would be pleased to schedule a weekday tour either by phone at (443) 327-8667 or by email.
Q: What age(s) is your facility appropriate for?
A: We have something for every child to enjoy from ages 1+, and the play arena has been designed to help separate the older kiddies from the younger.
Q: Can I leave the facility and come back later the same day?
A: For the safety and enjoyment of all our patrons, once a patron has vacated the premises, they may not re-enter at a later time the same day. This policy enables us to keep better track of visiting patrons, particularly during peak visiting hours, and helps to prevent two-hour play restrictions and waitlists.
Q: Can I bring in my own snacks and food?
A: For birthday parties and reserved events, you may bring in a cooler of individual serving drinks like juice boxes, bottled water, canned sodas, etc (nothing poured into a cup, no glass containers, no alcohol) and non-refrigerated cake and/or cupcakes (no cheesecakes, ice cream cakes, or dairy fillings), fruit, veggies, and individually packaged snacks. All other food would need to be ordered and provided by Kiddie Crusoe. Even though we do not have a full cafe setup, we do have a priority food permit in order to provide food to the public for parties and as such we are required to still regulate what is deemed as 'hazardous' food offerings, refrigerated and heated foods that are brought into the facility and served to the public. Bagged lunches are permitted to be brought in that do not require heating/refrigeration on an individual walk-in basis only. Please note that food and drinks are to be consumed in designated eating areas only and are not permitted in the play arena.
Q: Do you offer snacks and drinks during open play?
A: We do offer a variety of snacks and drinks for purchase during open play. We ask that all food be consumed in designated eating only. Please note that we are NOT a nut free facility. Email food questions and requests to email@example.com
Q; Where should patrons and party guests park?
A: We have parking available in front of our facility and overflow parking behind our building space. Please be courteous to our business neighbors and leave the spaces directly in front of their respective businesses open for their patrons and do not park in front of dumpsters or delivery doors behind our building.
Q: Do you rent the facility for private parties or group events?
A: We will make our facility available for private events outside of our normal hours of operation, such as weekday evenings. Typically, there is no additional charge for private gatherings, but there is a 25 child minimum. The cost of a private party occuring Friday 6-8pm or Sunday 5:30-7:30pm is $399 and includes up to 25 children, additional children are $12/child.
Q: How often is the facility cleaned?
A: The entire facility is cleaned daily, including all play surfaces and items inspected, wiped, and sanitized. The play arena is tidied throughout the day, as well as bathroom facilities and eating areas. Hand sanitizer is provided at the front desk upon entering/leaving, as well as in the eating area. Kiddie Crusoe prides itself on a clean, safe facility.
Q: What is required to book my child's party?
A: $100.00 US non-refundable deposit by credit card is required to book your party date and time. The deposit is applied towards the balance of the party, which is due the day of your party. Party reservations are available online 24/7 and our payment system is encrypted and 100% secure. We are not able to take party reservations by phone, but provide a kiosk for onsite party reservations during posted open hours.
Q: How do I reserve my group to receive the group rate discount?
A: Groups of 6-17 kids must be booked with a Kiddie Crusoe representative at least three days prior to scheduled visit date and will receive a discounted admission rate of $10/child. Groups of 18+ kids must be booked with a Kiddie Crusoe representative at least one (1) week prior to scheduled visit date and requires a $50 deposit to receive a discounted admission rate of $9/child. The $50 deposit is applied towards the group visit admissions, the balance of which is due the day of your visit in a single transaction. Groups of 40 or more kids must be booked with a Kiddie Crusoe representative at least one (1) week prior to scheduled visit date and requires a $100 deposit to receive a discounted admission rate of $8/child. The $100 deposit is applied towards the group visit admissions, the balance of which is due the day of your visit in a single transaction. Patrons must check-in under the registered group name to receive the group rate discount, with a minimum of 6 children checking in together. Refunds/discounts are not provided for admissions that have already been paid. We do not offer group discounted rates to non-registered groups as we acquire additional staff to accommodate group bookings for the safety and enjoyment of all our visiting patrons. A family discount passport cannot be purchased or used for an unregistered group visit. Typically, we are able to provide a free room rental for large groups wanting to add-on pre-ordered food from Kiddie Crusoe. For additional questions, email us.
Q: What if my child or party guest(s) have special dietary needs?
A: We will work with you to meet the dietary needs of your guest. If there are special food items that are required outside of our normal offerings, contact us and we will do our best to acquire what you need and provide custom pricing.
Q: Can I book my party for longer than two hours?
A: As long as there is availability before or after your desired date and time, you may extend your party by 1.5 hours for an additional $150.00 US+tax.
Q: Do children under 1 count towards my party guest total?
A: Children under 1 and 13 and older (including adults) do not count toward your party guest total, and therefore, do not require a play passport. Ten children, ages 1-12, are included in the party package. Additional children can be added for a maximum of 30 total party guests, ages 1-12, at an additional fee of $12/child.
Q: What is the max number of children the party room can accommodate?
A: Our party rooms can accommodate a maximum of 40 children seated with standing room and bench seating along the perimeter for adults.
Q: Are you open to the public for open play during parties?
A: Yes, we are open to the public for open play during parties. However, we do waitlist open play admission when we reach a self-imposed child capacity for the safety and enjoyment of all our patrons.
Q: Can I bring in outside entertainment or vendors during my party?
A: Child appropriate entertainment is allowed, such as character appearances, face painters, magicians, etc. We require advance notice, including the company name, contact person, proof of insurance, federal tax number, and phone number for Kiddie Crusoe approval of all outside entertainers. Entertainment involving animals, sand, paint, and/or food are strictly prohibited.
Q: Can my guests stay and play after my two hour party time has expired?
A: Weekends can get quite busy with parties and open play admissions, therefore, on weekends we limit play for parties to two hours so that additional parties and open play patrons can come in to play. However, the party child and up to five child guests can still stay and play after your two hour party has expired.
Q: What time should I show up for the party?
A: We recommend arriving no more than 10 minutes prior to your party to sign-in and unload any party items to your room. Utility carts are provided for your convenience to transport party items from vehicle to room and room to vehicle. Please do not arrive more than 10 minutes prior to your party to avoid a waiting period to enter the play arena. Access to the party room and play facility is at party start time only. We are not able to accommodate early access due to safety and capacity restrictions.
Q: Can I bring in my own party decorations?
A: We can provide custom themes for your party at an additional fee, ranging from $15.00-35.00 US. You can also bring in your own party goods and decorations to complete your custom theme look in your private party room. We recommend the purchase of 1-3 theme table covers. You can also bring in a non-vinyl party banner, one scene setter. We are unable to accommodate tissue balls, crepe streamers, or paper lanterns. Finally, to complete your custom theme look, you can purchase plates and napkins. We will offset any additional plates, napkins, or table covers needed in solid colors to coordinate with your theme. No additional equipment or goods are permitted in the facility aside from a cooler of individual serving drinks, cake/cupcakes, and tied and weighted balloon bouquets and non-breakable centerpieces. You may decorate your room during the last hour of your event. We are unable to provide early access to decorate the party room. There is no refund or substitution when opting to provide your own party decor and all wall and ceiling decor already present must remain in tact.
Q: What forms of payment are accepted for parties?
A: We accept any form of credit card and cash. We do not accept personal checks or debit cards at this time.
Q: Are there any instructions I should relay to my guests prior to the party?
A: Please instruct your guests to arrive promptly to sign-in at the front party desk. Children will need hard-soled shoes while climbing on the indoor playground and socks to bounce in the inflatables. You can direct your guests that parking is available in front of our facility and overflow parking is available behind our building space.
Q: How many adults can come to my party?
A: We require that you limit the number of adults to the number of child party guests, plus an additional eight (8). Therefore, if you have 12 children party guests, a maximum of 20 adults would be allowed. Additional adults are not permitted unless by special exception Monday through Friday, non-holiday dates.
Q: Can parents drop their children off for my party?
A: As long as you assume the responsibility of watching your party guests, parents can drop off children to your party assuming a ratio of 8 children per adult is maintained.
Q: What if there is inclement weather the day of my party?
A: If there is inclement weather the day of your party, please check our website calendar or Facebook page for up-to-date notices for late openings and closings, and alert your guests to do the same. A Kiddie Crusoe representative will also call you if a late opening or closure affects your party directly.
Q: How far in advance should I book my party?
A: To ensure that you are able to book your desired time and date we recommend booking 8-10 weeks prior to your party. Please check our online reservation calendar for availability. Please note that we are unable to provide availability by phone or email as this information could change within seconds of giving it as our online reservation system is live, 24/7.
Q: When is food and/or cake/cupcakes served in the private party room?
A: An announcement will be made throughout the facility on the PA system directing your party guests to move into your designated private party room 90 minutes into the party. Your private party room will be made accessible to you for 1 hour. Children may not re-enter the play arena after the room announcement has been made.
Q: What does the party coordinator do?
A: The party coordinator ensures that all of your custom party selections are in place for your party from decorations, correct number of seating, and coordinates your food selections with our vendors. Our staff will setup your room and will also clean your room upon leaving.
Q: Can I change the date and/or time of my party?
A: Depending upon availability, we will work with you to reschedule your party time and/or date as needed due to inclement weather, documented illness, or family emergency.
Q: Does my party have access to the entire facility during my party?
A: Yes, you and your guests will have access to the entire facility during the first 1.5 hours of your party. All of your party guests will be easily recognized as they will receive a matching color wrist band or hand stamp upon sign-in at the front party desk.
Q: What type of theme parties do you provide?
A: We have several 'house' themes that are available at any time and include our signature Pretty Pink Princess, Flight of Fancy Butterflies, and Pirates Ahoy! themes, as well as All American Sports, and seasonal holiday themes. Our house themes are an additional $15.00 US and include custom décor and paper goods.
We can also acquire most other licensed themes with a minimum two week notice. Deluxe themes are an additional $25.00+tax US and typically include themed table cover for main table, large or dessert plates, luncheon napkins, banner, and/or danglers, if available for specified pattern. Other specialty items may be added as well such as wall scene setters, centerpieces, even cardboard stand-ups.
We also carry a variety of specialty licensed themes, including Minecraft and Super Mario Bros at an additional $35.00+tax US. Specialty licensed themes typically include large plates, dessert plates, napkins, centerpiece or danglers, mylar, and table cover, if available, for the pattern.
Q: What type of custom party options do you offer?
A: We offer a variety of custom party options, including glitter tattoos, DIY party favor cart and completed party favor bags, ice cream sundae cart, and custom themes ranging from $15.00-35.00 US.
Q: What is included in your favor bags?
A: We have several party favor options that range in price from $2.99-3.99/child. Our standard $2.99/child favors typically include party bag with bubbles or play doh, flying disc, spinning top, or yo-yo, stickers or tattoos, bracelet, ring, or play item, and a musical or sound item. Our deluxe $3.99/child favors, typically include a party container with bubbles and play doh, stickers or tattoos, and other appropriate items to match a particular theme.
Q: Are piñatas permitted?
A: We do not permit piñatas in the facility as small toys and candy may be overlooked that may present a choking hazard to our littlest visitors.
Q: I was not offered the party time I wanted. What can I do?
A: The party times are set schedules and cannot be altered. The party time(s) presented through the online reservation system is what is available on the day selected. You may want to select an alternate date to acquire your desired time slot.
Q: What decorations and paper goods do the party packages include?
A: The private party rooms are decorated with hanging ceiling decorations in bright colors which may include, pennants, paper lanterns, and danglers. Table covers, food plates and dessert plates, napkins, and plastic utensils will also be provided. Candle lighters, cake candles, cake servers, pizza cutters, and cupcake displays are available upon request.
Q: What if more than 1 child will be celebrating a birthday at my party?
A: We do allow shared birthday parties, however, only one free return pass will be provided to the email contact that reserves the party unless both party children are twins.
Q: Does your pizza contain egg products? Do you offer gluten-free pizza? How many people does a pizza serve?
A: Our pizza crust may come in contact with egg products at the processing facility, but does not contain egg as an ingredient. We are not able to offer Kosher pizza at this time. Our pizza is a 16" extra large pie that serves up to 8 adults or 16 children. Every pizza served is double-cut into 16 slices. We can provide Gluten-free pizza upon request.
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